Terms of service

The Shoe Club — theshoeclub.com.au Last updated: 22 July 2026

1. About these terms

These Terms of Service ("Terms") govern your use of theshoeclub.com.au (the "Site") and any purchase you make through it. By using the Site or placing an order, you agree to these Terms together with our Return & Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other right you have under the Australian Consumer Law.

2. Who can order

The Site and its offers are directed to customers located in Australia. You must be at least 18 years old to place an order, or do so with the involvement of a parent or guardian. By placing an order, you confirm that the information you provide is accurate and complete.

3. Orders and when a contract is formed

  • Placing an order is an offer to purchase. Our order confirmation email acknowledges that we have received your order — it is not acceptance of it.
  • A contract is formed only when we dispatch your items (or the relevant part of your order) and send you a shipping confirmation.
  • Before dispatch, we may decline or cancel an order, in whole or in part, where: an item is unavailable or out of stock; there is an obvious pricing or description error; we are unable to verify payment or delivery details; or we reasonably suspect fraud or misuse of the Site or a promotion.
  • If we cancel any part of your order before dispatch, we will notify you and promptly refund in full any amount paid for the cancelled items.
  • We may limit the quantity of items available per order or per customer. Products are sold for personal use only, and we may decline bulk or commercial orders.

4. Prices and payment

  • All prices are in Australian dollars (AUD) and, where applicable, include GST. Any shipping fee is shown at checkout before payment.
  • We price on materials and craftsmanship, not markdowns. Prices may change from time to time, but changes never affect orders already placed.
  • Where a price or product description is obviously incorrect — for example, due to a technical or typographical error — we may cancel affected orders before dispatch and refund in full, as described in section 3.
  • Payment is processed at checkout by our third-party payment providers. We do not store your full card details.

5. Product information, colours and sizing

  • We take care to display our products accurately. However, minor variations can occur: screen settings, photography lighting and small differences between production batches may cause slight variations in colour, texture or finish. These minor variations are not faults.
  • Sizing information and size guides are provided to help you choose, but fit varies between styles and between feet. Fit-related returns are handled under our Return & Refund Policy.
  • Your rights in relation to items that are genuinely faulty or significantly different from their description are set out in our Return & Refund Policy and the Australian Consumer Law, and are not affected by this section.

6. Promotions and discount codes

  • Unless stated otherwise, one discount code may be used per order. Codes cannot be applied to orders already placed, exchanged for cash, or combined with other offers.
  • Promotions and codes may be modified or withdrawn at any time; this never affects orders already placed.
  • Where we reasonably believe a code or promotion is being misused — for example, multiple accounts created to claim a new-customer offer — we may disable the code and cancel affected orders before dispatch with a full refund.

7. Accounts

If you create an account, please keep your login details secure — you are responsible for activity under your account — and keep your details accurate and up to date. We may suspend or close accounts used for fraud, abuse or breach of these Terms. This does not affect your rights in relation to purchases already completed.

8. Reviews and customer content

  • By submitting a review, photo or other content to the Site, you grant us a non-exclusive, royalty-free licence to use and display it in connection with our store, alongside your first name or handle.
  • We may decline or remove content that is unlawful, offensive, spam, infringes someone else's rights, or that we reasonably believe does not reflect a genuine customer experience. We do not remove or edit genuine reviews simply because they are negative.
  • Please only submit content that you own or have the right to share.

9. Intellectual property and acceptable use

  • All content on the Site — including text, product images and photography, graphics, logos and layout — is owned by us or our licensors and is protected by copyright and other laws. It may not be reproduced, scraped, distributed or used commercially without our prior written permission.
  • You must not use automated tools to extract data from the Site, interfere with its operation or security, or place false or fraudulent orders.

10. Liability

  • To the maximum extent permitted by law, and other than the consumer guarantees under the Australian Consumer Law and any other rights that cannot be excluded, we exclude all other conditions, warranties and terms implied by law.
  • Where our liability can be limited, it is limited, at our option, to the replacement or resupply of the relevant goods or a refund of the price paid for them, and we are not liable for indirect or consequential loss.
  • Nothing in this section limits your rights under the Australian Consumer Law.

11. Changes to these Terms

We may update these Terms from time to time. The version published on the Site at the time you place an order applies to that order. If any part of these Terms is found to be invalid, the remainder continues to apply.

12. Governing law

These Terms are governed by the laws of Victoria, Australia, and you and we submit to the jurisdiction of the courts of Victoria. This does not affect any protections you have under the Australian Consumer Law.

13. Contact

For any question about these Terms or your order, contact us at support@theshoeclub.com.au or through the contact page on the Site, and include your order number where relevant.