FAQ
Start a return from your account, or just email us. Unworn pairs, 30 days, original box.
Exchanges are free. For a change-of-mind refund, you cover return postage.
30 days from delivery. Faulty pairs aren't bound by that window — your rights under Australian Consumer Law always apply.
Tell us and we'll fix it. Australian Consumer Law guarantees aren't limited by our change-of-mind policy.
Australia Post, tracked. Metro orders usually land in 2 to 5 business days.
Free over A$89. Otherwise a flat A$9.95, anywhere in Australia.
Yes — our Melbourne partners hold stock locally, so click and collect is usually available the same week.
You'll get a confirmation email within minutes, then a second one when it ships.
If it hasn't shipped, yes. Email us the same day and we'll sort it.
Because that's honest. A slide takes less material and less work than a leather boot, so it costs less. Every pair on a tier is the same price — pick with your eyes, not a calculator.
No. The make is the same across every tier. The price only reflects the materials and the construction complexity.
True to size for most styles. Between sizes? Go half a size up. Each product page notes its own fit if it runs differently.
Independent sellers who buy stock outright and own their territory. They handle local fulfilment, collection and returns — a real person nearby, not a warehouse.
Yes, Afterpay is available at checkout. All prices include GST.