Shipping policy

The Shoe Club — theshoeclub.com.au Last updated: 22 July 2026

1. Where we deliver

We deliver Australia-wide to residential and business addresses. We do not currently ship internationally. Deliveries to regional and remote areas may take longer than the estimates below.

2. Shipping costs

  • Standard delivery is free on orders of A$120 or more. For all other orders, a flat A$9.95 shipping fee applies Australia-wide.
  • The applicable shipping fee is always displayed at checkout before payment.

3. Delivery timeframes

  • Most orders arrive within 5 to 10 business days from order confirmation.
  • To keep prices fair and offer a wider range of styles, most pairs are prepared by our production partners and sent to Australia by air. This end-to-end estimate includes order preparation, international air transit, customs clearance and delivery to your door.
  • Business days exclude weekends and public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.
  • Delivery timeframes are estimates, not guarantees. Delivery may take slightly longer during public holidays, peak periods or unexpected customs and carrier delays. If your order significantly exceeds the estimated timeframe, please contact us — see section 8 below.

4. Split deliveries

Items from the same order may be prepared at different locations and dispatched separately. They may arrive in separate parcels on different days, at no extra shipping cost to you. Where applicable, you will receive tracking details for each parcel.

5. Tracking

Once your order has been dispatched, we will email you tracking details so you can follow its journey. Please allow 24–48 hours after dispatch for the tracking link to show its first scan.

6. Customs and import charges

You will not be charged any additional customs duties or import fees when your order arrives. The price and shipping fee shown at checkout is the total amount you pay.

7. Delivery address and receiving your parcel

  • Please make sure your delivery address is correct and complete at checkout. Address changes are only possible before dispatch — contact us as soon as possible with your order number.
  • Once an order has been dispatched, it cannot be redirected to a different address.
  • The carrier may leave your parcel in a safe location in line with their standard delivery practice or your delivery instructions. If you provide Authority to Leave or safe-drop instructions, our responsibility for the parcel ends once the carrier confirms delivery.
  • If tracking shows your parcel as delivered to the address provided but you cannot locate it, please check with household members, neighbours and any safe-drop locations, then contact us. We will open an investigation with the carrier before a resolution is decided.
  • Parcels returned to us as undeliverable — because the address supplied was incorrect or incomplete, delivery was refused, or the parcel was not collected from a collection point — are handled under section 8 of our Return & Refund Policy: re-delivery postage may be charged, or the order may be treated as a change-of-mind return with the applicable delivery and return costs deducted.

8. Late, lost or missing parcels

  • If your order has not arrived within the estimated timeframe, contact us with your order number and we will investigate with the carrier.
  • Carrier investigations typically take 5–10 business days.
  • If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund — your choice.
  • Please report a missing or undelivered parcel within 30 days of the estimated delivery date, so that an investigation can still be lodged within the carrier's claim window.

9. Click & Collect

Click & Collect is coming soon, beginning with a pilot at selected partner locations in Melbourne. Until it launches, all orders are delivered to your nominated address. Once available, eligible products and collection locations will be shown at checkout.

10. Your rights

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to have goods delivered within a reasonable time.

11. Contact

For any delivery question, please contact us through our website or by email and include your order number so we can help you faster.