Returns & exchanges

Something not right? Start here. Tell us what you'd like to send back and we'll reply with the return address and, where available, a prepaid label.

Up to 365 days

Changed your mind, or the fit isn't right? You have 30 days from delivery to ask, or a full year if you added 365-Day Returns (A$1) to the order. Once we approve it, post it within 14 days.

Unworn, tagged, in the box

To come back under the change-of-mind policy a pair must be:

  • Unworn. Try them on indoors, on carpet or a clean soft floor. Not outside, not on concrete, tiles or decking.
  • Unmarked. Soles and uppers with no scuffs, grit, marks or creasing.
  • Tagged. Every tag still attached and uncut.
  • Boxed. The original shoe box back with it, undamaged, and packed inside an outer satchel rather than used as the parcel itself.
  • Resaleable. In the same condition it reached you, so the next customer gets a new pair.

We check every return against this on arrival. If a pair doesn't meet it we'll photograph what we found and contact you. You can have it posted back at your cost, or accept a partial refund.

Wait for approval

Please don't post anything before we've approved it. Unapproved parcels can be delayed, and we can't take responsibility for a pair we weren't expecting.

Start a return

Reason

That one is on us. Don't pay for return postage, and don't worry about tags or the box. Reply to our email with a photo and we'll refund or replace under the Australian Consumer Law. We honour faults for at least 12 months, and your ACL rights aren't limited to that.

We reply within 1 business day, Mon to Fri.

What happens next

  1. We reply within 1 business day with approval, the return address and a prepaid label where available.

  2. Post it within 14 days of approval and keep your tracking receipt.

  3. For change-of-mind returns you cover return postage and the original delivery fee isn't refunded. If the return drops your order below A$60 the A$9.95 delivery fee comes out of the refund, and if it drops it below A$69.95 any A$1 add-on pair must come back too or its normal price is deducted. We'll show every amount before you confirm.

  4. Once it arrives and passes inspection, we refund to your original payment method, usually within 3 days.

Full terms: Refund policy. Not sure on sizing? Size guide. Something else? Contact us